Refund policy
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Returns Policy: We only accept returns if the items are damaged, defective, or incorrectly delivered. If you find yourself in one of these situations, please reach out to us at info@dinique.ca with a detailed explanation of the issue and include photographs. We will then provide you with a return shipping label and detailed instructions on how and where to send your package. Remember, we cannot accept items returned without prior approval.
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Damages and Issues: Upon receiving your order, please inspect it right away. If you discover any defects, damage, or if the wrong item was sent, contact us immediately. This allows us to quickly address the problem and find a solution to ensure your satisfaction.
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Refunds: After we receive and inspect your returned item, we will inform you about the status of your refund. If your return is approved, the refund will be processed back to your original payment method. Note that the time it takes for the refund to appear in your account can vary and is dependent on your bank or credit card issuer.
Your satisfaction is our priority, and we appreciate your cooperation in ensuring a smooth shopping experience at DINIQUE!