FAQ
Frequently Asked Questions
Yes, we guarantee that all our products are 100% authentic and sourced directly from the brands and reputable Korean suppliers. We take pride in offering only genuine, high-quality products. All products are directly imported from South Korea.
We strive to deliver all orders within 2-4 business days. Please note that holidays and special occasions may cause delays and are not included in shipping ETA. If your order is not delivered within this timeframe, please contact us via email, and we will promptly investigate the issue for you.
At DINIQUE, we don't charge GST/PST because we are a small business that hasn't reached the threshold for mandatory tax collection yet. We aim to keep costs low for our customers and avoid charging them extra at this stage. However, once we do reach the threshold, we will have to charge taxes like any other business. Thank you for your understanding and support as we grow!